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Infrastructure

The Outsourced Call Center That “Speaks Your Brand”

  • CISCO powered global delivery call center having100% IP based network
  • Flexible architecture allows to concurrently operate campaigns in Predictive, Automated or Manual Modes.
  • Use of Cadence, Frequency and Voice Detection Algorithms for AMD & SIT Prediction techniques (Detection of Answering Machine , Fax Machine , Busy and Telco tones) enabling efficient outbound contact centre
  • Supports Agent-Wise Call Recording, Three Party Call Conference, Barge and Hot Transfer “Real-time” statistics and Call Activity reports.
  • Enhanced features facilitating sophisticated call processing features like Dial Next Number, 100% digital call recording, Park Call, Web Call Back, Call Transfer, Music or Message on hold etc.
  • Powerful online reports for efficiency and transparency: Outbound/Inbound Agent Wise, Type of Acquisition, Missed Call, Inbound IVR Button wise etc.
  • Database Integration and Open Database Connectivity to client CRM
  • Adequate infrastructure of Servers and Backup processes enabling periodic assessment and backup of client critical processes

 
 

With a strength of more than 900 trained & highly qualified employees spread across centers in India.

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